Platform Features
From first call to final invoice — RevoField covers every step of the job lifecycle in one unified platform built for trade professionals.
Explore all featuresIt's 2:30 PM on the hottest day of July. Mrs. Thompson calls — her AC died an hour ago, house is at 92 degrees, she has a 6-month-old baby. You open the dispatch map. Carlos is 1.2 miles away, EPA 608 certified, finishing a tune-up. You drag the emergency onto his next slot. Carlos gets the notification. Mrs. Thompson gets an ETA text. Total time from call to dispatch: 20 seconds.
Every one of these problems costs you time, money, and customer trust. They're fixable.
You call Mike — no answer. You call Sarah — she's 45 minutes away. You try Carlos — he just finished a job three blocks from the customer. But by the time you figure that out, 20 minutes have passed. Without a GPS map, every dispatch decision is a guessing game.
The call says "AC not cooling" and you send the closest tech. He arrives, diagnoses a refrigerant leak, and can't legally handle the recharge because he doesn't have his EPA 608. Now you're sending a second tech to finish the job. The customer waited twice as long and you burned two truck rolls.
You told the customer "someone will be there between 10 and 2." It's 1:45 and they've called your office three times asking where the tech is. Your dispatcher doesn't know either because the tech hasn't checked in. The customer is frustrated before the tech even arrives.
A no-cool call from an elderly customer comes in at 1 PM. It gets written on the same list as tune-ups and filter changes. By 4 PM nobody's looked at it because every other call looked the same. Without a priority system, every emergency is just another line on the whiteboard.
No complicated setup. No dispatcher training courses. Here's how dispatch works every single day.
Your CSR creates the job and marks it as an emergency. It jumps to the top of the unscheduled queue with a red flag so your dispatcher can't miss it, even during a 40-call morning.
Every tech shows up on the live map with color-coded pins — green for available, blue for on-job, orange for en route. Click any pin to see their current job, estimated completion time, and distance from the new call.
If the job requires specific credentials, the dispatch board highlights techs who qualify and grays out those who don't. No more sending a tech to a refrigerant job only to find out he can't legally handle the recharge.
Pick the best match from the sidebar and hit dispatch. No phone calls to the tech, no texting back and forth, no waiting for someone to pick up. The job is assigned and the tech's schedule updates instantly.
The tech's phone buzzes with the full job — address, customer name, equipment info, notes. The customer gets a text or email with the tech's name and estimated arrival time. No "where's my technician?" callbacks.
GPS map with live tech locations, skill-based matching, and one-click dispatch with automatic customer notifications.
From same-day emergencies to coordinating multiple crews during a heat wave.
No-cool at 2 PM in July. No-heat at 6 AM in January. Open the GPS map, find the closest available tech with the right certification, and dispatch with one click. The customer gets an automatic notification with the tech's name and ETA. Total time from call to dispatch: under 60 seconds.
The job requires EPA 608 certification for refrigerant work, or it's a gas furnace that needs a gas-licensed tech, or it's a commercial rooftop unit that needs someone with commercial experience. The dispatch board shows each tech's certifications and grays out anyone who doesn't qualify. No more sending the wrong person.
You have 8 techs out in the field during the summer rush. The GPS map shows all of them — who's available, who's finishing up, and who's en route to the next job. Route new calls to the nearest available tech instead of whoever happens to answer their phone first.
Emergency calls don't stop at 5 PM. On-call techs see incoming emergencies on their phone with full job details and customer information. They accept the dispatch, the customer gets a notification, and the office sees the job status update the next morning. No missed calls, no voicemail tag.
ServiceTitan dispatch is powerful — real-time GPS, call booking integration, automated job assignment, capacity planning. It's built for enterprise HVAC operations with dedicated dispatch teams and multiple branch offices. But that power comes at $300+/month minimum with mandatory onboarding that can cost thousands. If you're running a 4-12 tech crew without a full-time dispatch coordinator, you're paying for a system designed for companies five times your size.
Housecall Pro dispatch charges per user and adds up fast once you have 5+ techs in the field. It shows tech availability and lets you assign jobs, but it lacks real-time GPS mapping — you can't see where your techs physically are on a live map. Jobber shows tech locations on a map, but it doesn't filter by certification. When a refrigerant job comes in, Jobber can't tell you which techs are EPA 608 certified and which aren't. You're back to checking a spreadsheet or calling around.
RevoField shows every tech on a live GPS map with color-coded status pins, filters by EPA 608 and other HVAC certifications so you only see qualified techs for each job, and lets you dispatch with drag-and-drop. The customer gets an automatic ETA notification the moment you assign the tech. All of that at $49/month flat for your whole team — no per-user fees, no per-tech surcharges, no onboarding costs.
Scheduling, dispatch, invoicing, maintenance agreements, equipment tracking, and more — everything RevoField offers for HVAC companies.
The full breakdown of RevoField's scheduling and dispatch features — drag-and-drop board, GPS tracking, customer notifications, and more.
Download a free dispatch schedule template to organize your daily dispatch workflow. Works in spreadsheet or print format — no account required.
Common questions from HVAC companies looking for better dispatch.
Looking for the full HVAC platform? See all HVAC software features, or compare RevoField to Jobber, Housecall Pro, ServiceTitan and more.