Smarter Field Work Starts Here
A homeowner calls Tuesday morning: fence panel down, a leaky faucet, and a TV she wants mounted before the weekend. You’re on a ladder patching drywall two towns over. By the time you call back that afternoon, she’s already booked the guy who texted her a quote while you were still working. That’s the handyman … Read more
It’s 3 AM and four inches have fallen since midnight. You’ve got four trucks out, 60 properties on the board, and half of them are triggered — the ones with a two-inch clause in their contract. You’re running the whole thing from your truck by group text: who’s cleared the medical building, who double-hit a … Read more
You quoted the Hendersons over the phone as “a typical two-story, call it $180.” You show up to 42 panes, storm windows, and a third-floor gable you didn’t know about. Now you’re standing in the driveway deciding whether to eat the loss or have an awkward talk about the price. Meanwhile, the Chen house — … Read more
A customer texts you a photo of their driveway and asks for a price. You give a ballpark. You show up, and it’s twice the size you pictured, coated in three years of algae, and needs a chemical pre-treatment you never priced in. Now you either eat the cost or have an awkward conversation on … Read more
It’s the first of the month, and you’re at the kitchen table generating invoices for 60 pool accounts one at a time. Meanwhile, your second tech is halfway through a route you rebuilt by hand this morning because someone called out, and you’re pretty sure at least two customers’ cards expired last cycle but you … Read more
Here’s the setup we see all the time. You run a service business with three or four techs. Your schedule lives in a Google Calendar or a printed grid on the wall. Jobs get assigned by text message all morning. When a tech finishes, they call in the details, and someone at the office types … Read more
Your tech is in a basement next to a leaking water heater. Concrete walls, no windows, zero bars. He needs to pull up the job notes, see what the customer was quoted last visit, log the parts he just used, and collect the $480 the job came to. His app shows a spinning loader. Then … Read more
FieldEdge is a serious piece of software. It came out of the HVAC and plumbing world, it has one of the tightest QuickBooks Desktop syncs in the industry, and its pricebook and service agreement tools are built for shops that live and die by maintenance contracts. If you’re an established mechanical contractor with an office … Read more
Housecall Pro is a strong product. It has a clean mobile app, fast onboarding, and one of the better marketing toolkits in the field service space. Plenty of contractors run their whole business on it and stay happy. But a lot of them don’t. The reason is rarely a single broken feature. It’s the bill. … Read more
It’s 7:40 on a Tuesday morning, and three calls are already stacked up. A homeowner’s garage door spring snapped, and the car is trapped inside. A property manager is locked out of a unit with a tenant standing on the porch. A commercial account needs a broken opener replaced before they open at 9. Everyone … Read more